Frequently Asked Questions
About eejll

You must be at least 21 years old to register and play on eejll. This is a strict requirement under Philippine law and PAGCOR regulations. During the KYC verification process, eejll will ask you to submit a valid government-issued ID to confirm your age and identity. Accounts found to belong to individuals under 21 will be immediately suspended and any funds returned.

eejll accepts the following Philippine government-issued IDs for identity verification:

• PhilSys National ID
• Passport
• Driver's License (LTO)
• SSS / GSIS ID
• Voter's ID
• PRC ID

Upload a clear photo or scan of your chosen ID through your account settings. Verification is typically completed within 24 hours. You may also be asked to submit a selfie holding your ID for additional confirmation.

No. eejll strictly allows only one account per person. Creating duplicate accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the "Forgot Password" option on the login page or contact our support team at [email protected].

Go to the eejll Login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam folder or contact our support team. For security reasons, eejll will never ask for your password via chat or email.

Log in to your eejll account and go to Account Settings. You can update your mobile number, email address, and contact preferences from there. Note that your full legal name and date of birth cannot be changed after KYC verification is complete — these are locked to match your verified ID. If there's a genuine error, contact our support team with supporting documents.

eejll supports a wide range of Philippine payment methods, including:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier

All transactions are processed in Philippine Peso (PHP). GCash and PayMaya deposits are typically instant, while bank transfers may take up to one business day.

The minimum deposit on eejll is ₱100 for GCash and PayMaya. For bank transfers, the minimum is ₱500. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger additional verification steps in line with our anti-money laundering (AML) policy.

GCash deposits to eejll are processed instantly in most cases. Once you confirm the payment in your GCash app, the funds should appear in your eejll wallet within seconds. If your deposit hasn't reflected after 10 minutes, take a screenshot of your GCash transaction receipt and contact our support team via live chat or email at [email protected].

eejll does not charge any fees for deposits. However, your payment provider (e.g., GCash, your bank) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking your e-wallet or bank's fee schedule before making a deposit. eejll has no control over third-party payment provider fees.

Yes — and we strongly encourage it. eejll's responsible gaming tools let you set daily, weekly, or monthly deposit limits directly from your Account Settings under the "Responsible Gaming" tab. Once your limit is reached, eejll will block further deposits until the period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling-off period. Visit our Responsible Gaming page to learn more.

Log in to your eejll account and go to the Cashier section. Select "Withdraw," choose your preferred withdrawal method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount, and confirm. Make sure your account is fully KYC-verified before requesting a withdrawal — unverified accounts cannot process withdrawals. Your withdrawal will be reviewed and processed within 1–3 business days.

The minimum withdrawal amount on eejll is ₱500 for all payment methods. There is no maximum withdrawal limit for standard verified accounts, though large withdrawals may be subject to additional review in line with our AML compliance procedures. If your withdrawal is flagged for review, our team will contact you within one business day.

Most withdrawals are processed within 1–3 business days. Delays can occur if:

• Your KYC verification is incomplete or pending review
• Your withdrawal has been flagged for a routine security check
• There is an active bonus with wagering requirements still attached to your balance
• Your bank or e-wallet is experiencing processing delays on their end

If your withdrawal has been pending for more than 3 business days, contact our support team at [email protected] with your transaction reference number.

For security and anti-money laundering compliance, eejll requires that withdrawals be made to the same payment method used for your most recent deposit where possible. If you need to withdraw to a different account — for example, if your GCash number has changed — contact our support team to update your payment details before submitting a withdrawal request. Additional verification may be required.

eejll offers a welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the promotions page and may change periodically. To claim your welcome bonus, make sure to opt in during registration or on your first deposit. Bonuses are credited to your account automatically once the qualifying deposit is confirmed.

Wagering requirements (also called rollover requirements) specify how many times you need to play through a bonus amount before you can withdraw it as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Wagering requirements vary by promotion — always check the specific terms of each bonus offer before claiming.

Bonus eligibility varies by promotion. Most eejll bonuses can be used on slots, bingo, and select table games. Some bonuses may exclude live dealer games or have reduced contribution rates for certain game types. For example, a slot spin may contribute 100% toward wagering requirements, while a live dealer bet may contribute only 10%. Always read the full bonus terms before playing to avoid surprises.

If you prefer to play without bonuses — for example, to make withdrawals without wagering requirements — you can opt out of all promotional offers in your Account Settings under "Preferences." Once opted out, future deposits will not automatically trigger bonus credits. You can opt back in at any time. Note that opting out does not cancel any bonus already active on your account.

eejll offers a wide variety of games for Filipino players, including:

• Slots — hundreds of titles from leading providers
• Live Dealer — baccarat, roulette, blackjack, and more with real dealers
• Bingo — classic and themed bingo rooms
• Table Games — poker, sic bo, dragon tiger, and other favorites
• Ocean Lord — fish shooting and arcade-style games
• Sports Betting — PBA, NBA, UFC, boxing, and international leagues

Browse the full game library from the eejll Casino page.

Yes — eejll is fully optimized for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser, with no app download required. Simply visit eejll.net on your phone's browser, log in, and play. The mobile interface is designed for smooth gameplay even on slower mobile data connections, which is ideal for players across the Philippines.

All games on eejll use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are regularly audited by independent testing laboratories. Live dealer games are streamed in real time from licensed studios, ensuring full transparency. eejll operates in alignment with PAGCOR's standards for fair gaming in the Philippines.

eejll uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and our full data handling practices are outlined in our Privacy Policy. We will never sell or share your personal data with unauthorized third parties.

If you suspect your eejll account has been accessed without your permission, take these steps immediately:

• Change your password right away via Account Settings
• Enable two-factor authentication (2FA) if not already active
• Contact our support team at [email protected] to flag the account for review
• Check your recent transaction history for any unauthorized activity

Our security team will investigate and respond within 24 hours. Never share your password or OTP with anyone — eejll staff will never ask for these details.

eejll only shares your data with trusted third parties that are necessary to operate the platform — such as payment processors (GCash, BPI, BDO) and identity verification providers. We do not sell your personal data to advertisers or unrelated third parties. All data sharing is governed by strict data processing agreements and is compliant with the Philippine Data Privacy Act. For full details, read our Privacy Policy.

To activate self-exclusion, log in to your eejll account, go to Account Settings, and select the "Responsible Gaming" tab. Choose "Self-Exclusion" and select your preferred duration: 6 months, 1 year, 3 years, or permanent. Once confirmed, your account is locked immediately and cannot be reopened before the exclusion period ends. For more details, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available. You can:

• Contact the PAGCOR Responsible Gaming Hotline — details available on the official PAGCOR website
• Call the National Center for Mental Health (NCMH) Crisis Hotline: 1553 — free, 24/7
• Reach out to eejll's support team at [email protected] — all conversations are confidential

Remember: gambling should always be a form of entertainment, not a way to earn money or solve financial problems.

Yes. eejll provides a full suite of responsible gaming tools at no cost:

• Deposit limits — cap how much you can deposit per day, week, or month
• Loss limits — set a maximum net loss per period
• Session time limits — get automatically logged out after a set duration
• Cool-off periods — take a break of 24 hours, 7 days, or 30 days
• Self-exclusion — lock your account for 6 months to permanently

All tools are available in Account Settings under the "Responsible Gaming" tab. Learn more on our Responsible Gaming page.

If a game freezes or you get disconnected during a session, don't worry — eejll's system records the state of all active game rounds. Simply refresh your browser or reopen the game. If a round was in progress when the disconnection occurred, the outcome will be resolved automatically based on the game's RNG result and credited to your account accordingly. If you believe a round was not resolved correctly, contact our support team with the game name, date, and approximate time of the issue.

eejll works best on the latest versions of the following browsers:

• Google Chrome (recommended)
• Mozilla Firefox
• Safari (iOS and macOS)
• Microsoft Edge

For the best experience, make sure your browser is up to date and that JavaScript is enabled. If you're playing on mobile, Chrome for Android and Safari for iOS both deliver smooth performance on eejll. Avoid using older browser versions as they may not support all platform features.

If you're having trouble logging in, here are the most common reasons and fixes:

• Wrong password — use the "Forgot Password" link on the login page to reset it
• Account not yet verified — check your email for a verification link sent during registration
• Account suspended — if you've violated our Terms & Conditions, your account may have been suspended; contact support for details
• Self-exclusion active — if you previously activated a cool-off or self-exclusion period, your account will remain locked until it expires
• Browser cache issue — try clearing your browser cache and cookies, then attempt to log in again

If none of the above apply, contact our support team at [email protected] and we'll help you get back in.